Why am I receiving a bill?
- You may receive a bill from Prime Diagnostics Lab if your insurance provider did not cover the full cost of your lab tests or if you are responsible for a portion of the payment due to deductibles, copays, or out-of-pocket expenses. You will be billed directly for the services provided if you are uninsured.
- Please do not contact your provider directly for laboratory billing inquiries; instead, please fill out this form to contact us directly.
What should I do if I have questions or concerns about my test or results?
If you have any questions or concerns about your test or results, please contact our customer support team at [insert contact information]. Our representatives are available to assist you with understanding your results or addressing any issues related to your test. If you need further clarification, we recommend discussing your results with your healthcare provider.
How long does it take to receive my test results?
Test result turnaround times vary depending on the type of test performed. Most routine lab tests are processed within 24-72 hours. However, specialized tests may take longer.
Can I request a copy of my test results for my records?
Yes! You can contact our lab to request a copy of your test results. Depending on your preference, we can provide your results electronically or via mail, aligning with HIPPA compliance. Additionally, you may request that your results be sent to your healthcare provider.
Do you offer cash billing for non-insured patients?
Yes, we offer cash billing options for patients without insurance. We strive to provide affordable pricing and transparent billing for all patients. Please contact our billing department for details on pricing, payment options, and any available discounts for self-pay patients.